FAQ

Forgot your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Activation & email confirmation

Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.

You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.

Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.

In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://test.sammobile.com/forum/register.php?do=requestemail

Forgot your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Login issues

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the website LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.

Error: S1S?

Please try the following steps: 1. Go to the forums and log out, then hit the Alt + F5 key combination. 2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login. 3. Go to the forums and make sure that you are logged in there as well. 4. Try to download again.

Slow download speed

We can guarantee the speed of our server and connection. However, we do not control everything. In some circumstances, e.g. if your provider offers sub-optimal connection speed to our server and/or in case your provider is separated from us with great geographical distance, download speed could not be as good as it would be in other circumstances. Since we do not offer refunds, we urge you to test your download speed by downloading our sample file beforehand. SamMobile does not offer refunds based on slow download speeds.

404 Firmware download is not working

For broken links, please follow this page.

Error: S1S?

Please try the following steps: 1. Go to the forums and log out, then hit the Alt + F5 key combination. 2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login. 3. Go to the forums and make sure that you are logged in there as well. 4. Try to download again.

Change your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Reset your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Forgot your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Data takeout (exports)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/data-takeout/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Export Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request. 8. We will process your request as soon as we can. You will get an email from [email protected] with subject: "[SamMobile] Personal Data Export" which contains a download link to a zip file containing all your personal data that we have stored for your account. In case of errors, contact: [email protected]

Unsubscribe Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Delete Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Remove Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Data removal (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Download is not working

Download is not working

Send us a tip

Found an interesting news story or something else that you think we should cover? Tip us by sending an email to [email protected] AND [email protected] and we'll take a look.

Give us feedback

If you have general website feedback, tips or questions not related to firmwares, updates, premium services or devices, feel free to email us.

But beware: we can not and do not provide technical assistance for your Samsung device. You can ask support questions on our forums instead.

Apply for writing at SamMobile

If we are actively looking for new writers, we will blog about this and share this on our official social media channels.

Take-down request

For a take-down request, please contact: [email protected]

Report mistakes or incorrect information

To report mistakes or incorrect information, please contact: [email protected]

Firmware Download doesn't work

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.
2. Go to the website LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again.

Need help with your device?

Please use our forums. Our moderators are happy to help you out.

Is there a file download limitation?

Yes, as stated in the Acceptable Use Policy in our Terms & Conditions: What limitations we have Our services are built for consumers and consumer use, not for businesses and business use Free users are allowed to download up to 3 different firmware files a day Premium users are allowed to download up to 10 different firmware files a day If you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering. While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.

Slow download speed

We can guarantee the speed of our server and connection. However, we do not control everything. In some circumstances, e.g. if your provider offers sub-optimal connection speed to our server and/or in case your provider is separated from us with great geographical distance, download speed could not be as good as it would be in other circumstances. Since we do not offer refunds, we urge you to test your download speed by downloading our sample file beforehand. SamMobile does not offer refunds based on slow download speeds.

404 Firmware download is not working

For broken links, please follow this page.

Corrupt file

For corrupt files, please go to this page.

Error: S1S?

Please try the following steps: 1. Go to the forums and log out, then hit the Alt + F5 key combination. 2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login. 3. Go to the forums and make sure that you are logged in there as well. 4. Try to download again.

SamMobile membership care

We care about your money at SamMobile. That's why we have introduced different kinds of memberships. You can be a free member, a premium member, and even a business member. Every membership provides its own set of benefits, and all of our benefits are great! Want more information about the benefits? Click HERE! Free membership. This costs absolutely nothing. Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.

Reasons why SamMobile does not offer any refunds.

1. SamMobile does not offer refunds because we believe our experience is worth the money. Every premium member of SamMobile gets almost the same benefits as any other premium member. - Ad-Free experience - Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**) - Weekly giveaways (Check-out our giveaway page) - Monthly giveaways (Check-out our giveaway page) - Support services - SamMobile Case* *Only for silver and gold members.

How to stop recurring payments?

For stopping your recurring payment you need to use our own system. Please go to this page to this PAGE to find out more. In case our system didn't work. Please try the system at PayPal. Click HERE for more information (PayPal) Please note: We do NOT offer refunds.

Can I change my username?

Sorry, We do not support this.

SamMobile membership care

We care about your money at SamMobile. That's why we have introduced different kinds of memberships. You can be a free member, a premium member, and even a business member. Every membership provides its own set of benefits, and all of our benefits are great! Want more information about the benefits? Click HERE! Free membership. This costs absolutely nothing. Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.

Reasons why SamMobile does not offer any refunds.

1. SamMobile does not offer refunds because we believe our experience is worth the money. Every premium member of SamMobile gets almost the same benefits as any other premium member. - Ad-Free experience - Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**) - Weekly giveaways (Check-out our giveaway page) - Monthly giveaways (Check-out our giveaway page) - Support services - SamMobile Case* *Only for silver and gold members.

Firmware Download doesn't work

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.
2. Go to the website LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again.

Need help with your device?

Please use our forums. Our moderators are happy to help you out.

Is there a file download limitation?

Yes, as stated in the Acceptable Use Policy in our Terms & Conditions: What limitations we have Our services are built for consumers and consumer use, not for businesses and business use Free users are allowed to download up to 3 different firmware files a day Premium users are allowed to download up to 10 different firmware files a day If you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering. While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.

Change your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Reset your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Forgot your username or password?

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Data takeout (exports)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/data-takeout/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Export Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request. 8. We will process your request as soon as we can. You will get an email from [email protected] with subject: "[SamMobile] Personal Data Export" which contains a download link to a zip file containing all your personal data that we have stored for your account. In case of errors, contact: [email protected]

When will Android X be available for my device Y?

Unsubscribe Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Delete Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Remove Account (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Data removal (deletions)

0. Login on https://test.sammobile.com/login/ 1. Visit https://test.sammobile.com/remove-account/ 2. Enter your password (twice) to confirm your identity, and press submit 3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above 4. Request was successful. You should receive an email shortly with further information. 5. You will get an email from [email protected] with subject: "[SamMobile] Confirm Action: Erase Personal Data" 6. Follow the confirm link there 7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data. 8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: "[SamMobile] Account deleted" and "[SamMobile] Erasure Request Fulfilled" which confirm that we have deleted your account and all your personal data that we had stored for your account. In case of errors, contact us.

Login issues

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the website LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.

Error: S1S?

Please try the following steps: 1. Go to the forums and log out, then hit the Alt + F5 key combination. 2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login. 3. Go to the forums and make sure that you are logged in there as well. 4. Try to download again.

Activation & email confirmation

Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.

You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.

Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.

In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://test.sammobile.com/forum/register.php?do=requestemail

With each case, we ship an extra gift

With each case, we ship an extra gift as a lucky draw bonus. The extra gift has been prepacked, so we do not know who gets which bonus when we send these cases out. You will get one of the following gifts with your case: 3 months of extra premium 6 months of extra premium 1 year of extra premium 128GB microSD card 256GB microSD card

Do you ship worldwide?

Yes.

Do we save your data after your order is shipped?

We will remove your address as soon as the case is shipped. We do, however, keep your username and the shipment date for record-keeping.

How long does the shipment take?

We ship the case via regular postal service, so it could take up to 2 weeks. It can also take longer, depending on your country of residence. All cases are shipped from the Netherlands.

Can I receive more than one SamMobile case?

No, each username/account gets only one case.

My case seems to be broken.

Please send us an email at [email protected] and tell us what's wrong.

I have received the wrong case. What do I do?

Please send us an email at [email protected].

I'm already a premium member but I'm not able to get the SamMobile case.

The SamMobile case is only for silver and gold premium subscribers.

What kind of premium member do I need to be?

You need to get a silver or gold subscription.

What are the benefits of becoming a silver or gold member?

In addition to a SamMobile case for your phone, you get fast firmware downloads, an ad-free reading experience across the site, special access to our forums, and a chance to be enrolled in our regular device giveaways.

How can I become a premium member?

Head over to this page to subscribe for a silver or gold premium membership.